1. The short version
Because insecticides are regulated, safety-sensitive products, we can only accept returns of unopened, sealed packs — and we make it right quickly whenever the fault is ours (wrong item, damaged in transit, or expired stock).
2. When you're eligible for replacement or refund
- Wrong product delivered (different from what you ordered).
- Damaged / leaking in transit — reported within 48 hours of delivery with photos.
- Expired or near-expiry stock (shelf life shorter than stated at purchase).
- Order cancelled by us (stock, serviceability, or compliance reasons) — full refund, automatically.
3. What cannot be returned
- Opened, unsealed, or partially used packs (safety and regulatory reasons — resale of opened insecticide packs is not permitted).
- Products damaged by improper storage or use after delivery.
- Change-of-mind returns on regulated chemicals, once dispatched. (If your order has not yet been dispatched, you may cancel for a full refund.)
4. How to raise a claim
- Message us on WhatsApp 99837 55566 or email bharatpestcontrol_1@yahoo.co.in within 48 hours of delivery.
- Share your order number and clear photos of the outer box, inner packs, and batch/expiry printing.
- Our team responds within 1 working day with pickup/replacement instructions. Do not use or discard the product until the claim is resolved.
5. Refund timelines
- Approved refunds are processed to the original payment method within 5–7 working days of approval (bank posting times may vary).
- Where you prefer, we can issue a replacement or store credit instead.
- Pre-dispatch cancellations are refunded in full, typically within 3–5 working days.
6. Bulk / project orders
Returns and shortages for bulk orders are governed by the terms on your quotation/invoice. Shortage or transit-damage claims must be noted on the LR/POD at the time of receipt.
7. Contact
Bharat Pest Control Services, S-23/A, Gopalpura Bypass Main Road, Nr. Canara Bank, Opp. Zudio, Jaipur – 302019, Rajasthan
Phone: 0141-2760976 / 93145 33352 · WhatsApp: 99837 55566 · Email: bharatpestcontrol_1@yahoo.co.in